Refund Policy

At Natasha’s Sweets & Treats, we take pride in our products and want you to be happy with your order. If something isn’t right, please contact us so we have the opportunity to help.

Refunds & Replacements

All sales are not necessarily final. If you experience a problem with your order, please contact us as soon as possible after receiving it.

Depending on the circumstances, we may offer a replacement, store credit, partial refund, or full refund. Each concern will be reviewed individually.

Damaged, Incorrect, or Unsatisfactory Orders

If your order arrives damaged, you receive the wrong item, or there is another issue with your purchase, please contact us and provide:

Your name and order number
A description of the problem
Photos of the product and packaging, when applicable

This information helps us resolve your concern as quickly as possible.

Food Products

Because we sell food products, we generally cannot accept physical returns of opened or unwanted food items. However, this does not mean you're stuck with a product if there is a legitimate problem with your order. Please contact us and give us an opportunity to make it right.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request. Orders that have already been prepared, customized, or fulfilled may not be eligible for cancellation.

Custom, Bulk & Special Orders

Refunds and cancellations for customized, bulk, corporate, fundraising, or special-event orders will be considered individually. Because these orders may require advance purchasing and preparation, different cancellation terms may apply and will be communicated when appropriate.